Business Support on the North Bank of the Humber

	Full name:

	Date (DD/MM/YYYY):

	Organisation name:

	Position within organisation:

	How many people does your organisation employ?

	What is the organisation's annual turnover?

	Where is your primary business process located?

About your business

	Other:

Where is your business in the lifecycle?

Start up (less than 12 months)

Micros (less than 5 employees)

SMEs (more than 10, less than 250 employees)

High Growth Potential (growth at a rate of 20% every year over next 3 yrs)

Other (please specify)

	Other:

What was the reason for starting the business?

Unemployment/redundancy

Opportunity

Family business

Other (please specify)

	Other:

What has been the primary objective of the business over the past 12 months?

Surviving

Raising finance

Other (please specify)

Consolidating

Staffing and skills

Developing and growing

Dealing with regulations and compliance

	Other:

Do you have recognised accreditations? ISO 9001:2008, CHAS, etc

Yes (please specify)

Don't know

	Recognised accreditations:

Do you offer your services nationwide?

Yes, but the main focus is within the local area

No, we are a local business

Yes, we operate on a nationwide scale

Don't know

Yes, we operate nationally and internationally

Business advice you may have accessed

Have you accessed business support and advice from an independent source (i.e. other than family member or friend)?

Yes (please specify)

	Business support and advice accessed:

What was the primary reason for looking for business support and advice?

Searching for grants/funding

Business was in crisis

Training and skills development was required

Advice was required in an area outside of business experience

Development to the business was required to support growth

Other (please specify)

	Other:

How did you learn about the business support provider?

Recommendations

Networking

Media (TV/newspaper/adverts)

Other (please specify)

	Other:

	Other:

Q11

How was the support delivered?

Telephone

Group workshops

Site visits by experts

Online

One to one

Other (please specify)

	Other:

Q12

Was funding available to enable you to access the support and advice?

Yes (please specify)

Don't know

	Funding available:

Q13

How much did you pay for the support, per provision?

£0-£9

£10-£99

£100-£999

£1,000-£9,999

£10,000-£99,999

Q14

How often, on average, did you access your support provision?

Daily

Once every two weeks

Every six months

More than twice a week

Once a month

Once a year

Once a week

Every two months

Don't know

Q15

Was the support offered designed to safeguard and/or create jobs?

Yes, create jobs

Yes, both

Too early to say

Yes, safeguard jobs

Don't know

	Other:

Q17

Would you say that the support you received had a positive effect upon your business?

Yes, more than expected

No, although some benefits were gained

Other (please specify)

Yes, to the level that was expected

No, not at all

	Other:

Q18

Were there any barriers you experienced in accessing the provision, or reaping the benefits anticipated?

Unable to release staff to fulfil the activities

Poor product/service

Cost

Other (please specify)

Poor delivery

	Other:

Future business advice you may require

Q19

Do you have plans to grow your business within the next 12 to 18 months?

Yes

Not sure

Q20

How do you plan to grow your business?

Development of new products/services

Entry into new markets

Increase market share

Development of new processes

Increase the size of contracts/orders

	Other:

Q22

What barriers do you face in growing your business?

Lack of skills

Lack of ambition

Underdeveloped systems and processes

Lack of business knowledge

Erratic cash flow

Inability to identify appropriate opportunities

Lack of time

Unable to access appropriate advice

Inability to raise funds

Q23

Would you like to be informed of opportunities that your business may be able to benefit from?

Yes

Don't know

Q24

How would you like to be informed?

Telephone

Other (please specify)

Newsletter

Letter

	Other:

Q25

How much would you be prepared to pay, over the period of a year, for business support that enabled siginificant business growth?

I wouldn't be prepared to pay

Up to £3,000

Up to £25,000

Up to £500

Up to £5,000

Other (please specify)

Up to £1,000

Up to £10,000

	Other:

Q26

How would you like the support to be accessible?

Via the internet

Telephone

Other (please specify)

Face to face

Workshops

	Other:

Q27

Who do you think is best placed to provide you with support in order to grow your business?

Experienced coach/mentor

Bank manager

Other (please specify)

Council business manager

College/University lecturer

Accountant

Industry leader

	Other:

Q28

Do you have a training plan for the next 12 months?

Yes

Not sure

Q29

Who in your business do you think would benefit the most from receiving training?

Business owner

Management

Team level

Senior management team

Supervisors

Other (please specify)

	Other:

	Other:

Q31

Does the windfarm, potash, or carbon capture markets open potential opportunities for your business?

Yes (please specify)

Don't know

	Potential opportunities:

Q32	What support would you need in order to take advantage of these emerging markets?

Q33	What support would you need in order to take advantage of any opportunities, including the winning of national and international contracts?

Q34	Any comments regarding business support that you would like to see provided in the region:

Thank you for completing this questionnaire.